Privacy Policy

1. Purpose

The purpose of this privacy policy is to inform users of our site of the following: The personal data we will collect; Use of collected data; Who has access to the data collected; How long we keep personal information; How we protect personal information; Our use of cookies; The rights of Site users under the Privacy Act 2020; and How to make a privacy complaint. This Privacy Policy applies in addition to the terms and conditions of our Site.

2. Consent

We collect and use personal information only where it is necessary for our business functions, where required by law, or where you have voluntarily provided the information to us. By interacting with our website or contacting us, you acknowledge that your information may be collected and used in accordance with this Privacy Policy and the Privacy Act 2020.

3. Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first. If you choose not to provide us with the personal data listed below, or if we are unable to collect that data, we may not be able to provide you with certain services or information, or may not be able to carry out an activity you have requested.

1. 3.1 Data Collected Automatically
2. 3.2 Information You Provide Voluntarily

4. How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this privacy policy unless required by law. The data we collect is used for the following purposes:

1. 4.1 Statistical and analytical purposes
2. 4.2 Invoicing and accounting
3. 4.3 Communication with customers
4. 4.4 Improving our website and services
5. 4.5 Business administration and record keeping
6. 4.6 Providing quotes and services

5. Who We Share Personal Data With

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

1. 5.1 Third Parties
2. 5.2 Other Disclosures

6. How Long We Store Personal Data For

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting or tax obligations. For example, financial and invoicing records may be retained for up to 7 years to comply with New Zealand tax and accounting obligations. You will be notified if your data is kept for longer than this period.

7. How We Protect Your Personal Data

In order to protect your security, we use reasonable and organisational safeguards, including encryption where appropriate and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination. While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.

8. Children

We do not knowingly collect or use personal data from children. If we learn that we have collected personal data from children, the personal data will be deleted as soon as possible. If a child has provided us with personal data, their parent or guardian may contact our privacy officer.

9. How to Access, Modify, Delete or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we have disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here: Christopher Hunt.

10. Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browser habits. You can choose to be notified each time a cookie is transmitted. You can also disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

1. 10.1 Analytical Cookies
2. 10.2 Targeting Cookies
3. 10.3 Third-party Cookies

11. Modifications

This privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy policy. We recommend that our users periodically review our Privacy policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy policy.

12. Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Christopher Hunt, at: Christopher@aquapropertywash.co.nz. If you are not satisfied with our response, you have the right to make a complaint at the Office of the Privacy Commissioner.